Privacy policy

Privacy Policy

Renovations Online
Effective Date: 27 July 2026
Last Updated: 27 July 2026

Privacy Policy

At Renovations Online ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable Australian laws.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, purchase products, create an account, contact us, or otherwise interact with us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Renovations Online is an Australian-owned online retailer specialising in bathroomware, tiles, renovation products, accessories and related building products.

If you have any questions regarding this Privacy Policy, please contact us using the details at the end of this document.

2. What Information We Collect

Depending on how you interact with our website, we may collect personal information including:

Personal Details

Full name
Company name
Business name
ABN (Trade Customers)
Postal address
Delivery address
Billing address
Email address
Telephone number

Account Information

If you create an account, we may collect:

Username
Password (encrypted)
Purchase history
Wishlist items
Saved addresses
Shopping preferences

Order Information

When placing an order, we collect:

Products ordered
Order value
Delivery instructions
Shipping selections
Order history
Invoice information

Payment Information

Payments are securely processed by approved payment providers.

We do not store:

Credit card numbers
Debit card numbers
CVV security codes

Payment information is encrypted and processed through secure payment gateways.

Technical Information

When visiting our website we may automatically collect:

IP address
Browser type
Device type
Operating system
Referral website
Pages viewed
Time spent on pages
Click activity
Shopping behaviour

3. How We Collect Information

We collect information when you:

Visit our website
Create an account
Purchase products
Subscribe to newsletters
Contact customer service
Complete forms
Request quotations
Apply for a trade account
Enter competitions or promotions
Leave product reviews

We may also collect information through:

Cookies
Analytics software
Shopify
Payment gateways
Marketing tools
Customer support systems

4. Why We Collect Your Information

We collect your information to:

Process your orders
Deliver purchased products
Verify your identity
Process payments
Respond to enquiries
Provide customer support
Improve our website
Improve our products
Detect fraudulent activity
Comply with legal obligations
Provide warranty services
Manage trade accounts
Send important account notifications

5. Marketing Communications

If you subscribe to our mailing list, we may send:

Product releases
Promotional offers
Sales announcements
Bathroom inspiration
Renovation tips
Industry news
Exclusive discounts

You can unsubscribe at any time by:

Clicking "Unsubscribe" in any email
Contacting us directly
Updating your customer account preferences

We will never sell your email address to third parties for independent marketing purposes.

6. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

Remember your shopping cart
Save login details
Remember website preferences
Improve website performance
Analyse website traffic
Measure advertising performance
Personalise your shopping experience

Cookies generally do not personally identify you unless combined with other information.

You may disable cookies through your browser settings; however, some website functionality may not operate correctly.

7. Analytics

We may use analytics services including:

Google Analytics
Shopify Analytics
Google Tag Manager
Meta Pixel
Other reporting tools

These services help us understand:

Popular products
Visitor numbers
Website performance
Customer behaviour
Marketing effectiveness

Analytics information is generally aggregated and does not directly identify individual users.

8. Shopify

Our online store is hosted by Shopify.

Shopify provides the ecommerce platform that allows us to sell products and process orders.

Shopify may collect information including:

Customer details
Purchase history
Payment information
Website interactions
Device information
Browser information

This information is processed in accordance with Shopify's own privacy practices.

We recommend reviewing Shopify's Privacy Policy for additional information.

9. Payment Security

Your payment security is extremely important to us.

Payments may be processed by secure payment providers including:

Shopify Payments
Visa
Mastercard
PayPal
Apple Pay
Google Pay
Afterpay (where available)
Zip Pay (where available)

All payment information is encrypted using industry-standard security technology.

Renovations Online does not retain complete credit card details.

10. Fraud Prevention

To protect our customers and business, we may use fraud detection systems to identify suspicious activity.

We reserve the right to:

Verify customer identity
Request additional information
Delay shipment while verifying payment
Cancel fraudulent transactions
Report suspected fraud to relevant authorities

11. Sharing Your Information

We only disclose your personal information where necessary.

This may include:

Delivery Companies

To deliver your order we may provide:

Name
Address
Phone number
Delivery instructions

Payment Providers

Payment providers receive information necessary to process your payment.

Technology Providers

Including:

Shopify
Website hosting providers
Email service providers
Customer support software
Marketing platforms

Professional Advisers

Where necessary we may disclose information to:

Accountants
Lawyers
Auditors
Insurance providers

Government Authorities

Where required by law we may disclose information to:

Courts
Regulators
Law enforcement agencies

12. Overseas Disclosure

Some third-party service providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure your information receives an appropriate level of protection consistent with Australian privacy laws.

13. How We Protect Your Information

We implement a range of security measures including:

SSL encryption
Secure servers
Password protection
Access controls
Firewall protection
Secure payment processing
Regular software updates
Staff confidentiality obligations

While we take reasonable steps to protect your information, no online system can be guaranteed to be completely secure.

14. Data Retention

We retain personal information only for as long as reasonably necessary to:

Complete transactions
Provide warranty support
Meet taxation obligations
Comply with legal requirements
Resolve disputes
Enforce our agreements

When information is no longer required, it is securely deleted or de-identified where practicable.

15. Accessing Your Personal Information

You may request access to the personal information we hold about you.

We may require reasonable proof of identity before providing access.

Access requests can be submitted using the contact details below.

16. Correcting Your Information

If your personal information is inaccurate, incomplete or outdated, please contact us so we can correct our records.

You may also update many details through your online customer account.

17. Your Privacy Rights

Under Australian privacy law, you may have the right to:

Access your personal information
Correct inaccurate information
Withdraw marketing consent
Request deletion where appropriate
Make a privacy complaint

Some requests may be subject to legal or contractual limitations.

18. Children's Privacy

Our website is intended for use by adults.

We do not knowingly collect personal information from children under 16 years of age without appropriate parental or guardian consent.

If you believe a child has provided us with personal information, please contact us so appropriate action can be taken.

19. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to review the privacy policies of any external websites you visit.

20. Business Transfers

If Renovations Online is sold, merged, restructured or transfers its business assets, customer information may be transferred to the new owner, subject to applicable privacy laws.

21. Complaints

If you believe we have breached your privacy, please contact us in writing.

We will:

Acknowledge your complaint promptly.
Investigate the matter.
Respond within a reasonable timeframe.
Work with you to resolve the issue fairly.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

22. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or technology.

The latest version will always be published on our website, with the effective date shown at the top of this page.

We encourage customers to review this policy periodically.

23. Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us.

Renovations Online Pty Ltd

Customer Service

Email: support@renovationsonline.com.au

Website: www.renovationsonline.com.au

Business Hours:
Monday to Friday: 9:00am – 5:00pm (AEST)