Shipping policy
Shipping Policy
Effective Date: July 2026
At Renovation Online, we are committed to delivering your order safely, efficiently and at competitive freight rates throughout Australia. Please read this Shipping Policy carefully before placing your order.
1. Shipping Locations
Renovation Online currently delivers to most residential and commercial addresses throughout Australia.
We also deliver to:
- Residential addresses
- Commercial addresses
- Building sites (conditions apply)
- Trade premises
- Regional areas
- Remote areas (additional freight charges and longer delivery times may apply)
At this time, we do not deliver internationally unless agreed in writing.
2. Delivery Timeframes
Estimated delivery times are provided as a guide only.
Typical delivery times are:
| Location | Estimated Delivery |
|---|---|
| Sydney Metro | 2–5 Business Days |
| NSW Regional | 3–7 Business Days |
| ACT | 3–7 Business Days |
| Brisbane Metro | 4–8 Business Days |
| Melbourne Metro | 4–8 Business Days |
| Adelaide Metro | 5–10 Business Days |
| Perth Metro | 7–14 Business Days |
| Tasmania | 7–14 Business Days |
| Northern Territory | 7–14 Business Days |
| Remote Areas | 10–21 Business Days |
Delivery times may vary due to:
- Stock availability
- Supplier dispatch times
- Weather events
- Public holidays
- Freight carrier delays
- Natural disasters
- Peak seasonal demand
Delivery estimates commence once your order has been dispatched, not from the date your order is placed.
3. Multiple Shipments
Orders containing products from different suppliers or warehouses may arrive in separate deliveries.
There is no additional freight charge where multiple deliveries are required to complete your order, unless otherwise advised.
4. Freight Charges
Shipping costs are calculated based on:
- Delivery postcode
- Product size
- Weight
- Quantity
- Delivery method
- Supplier location
Freight charges will be displayed during checkout where available.
Some bulky or oversized products may require a custom freight quotation before dispatch.
5. Bulky Goods
Large items including but not limited to:
- Baths
- Vanities
- Shower Screens
- Toilets
- Stone Basins
- Mirrors
- Bathroom Furniture
- Tiles
may require specialist freight services.
Bulky deliveries are generally made using tailgate trucks and may require assistance to unload.
Some deliveries may require a forklift or suitable unloading equipment at commercial premises.
6. Delivery Requirements
Customers are responsible for ensuring:
- The delivery address is accurate.
- Safe access is available.
- Someone is available to receive the delivery where required.
- Any special delivery instructions are provided when placing the order.
If redelivery is required due to incorrect information or failed delivery, additional freight charges may apply.
7. Authority to Leave (ATL)
If you authorise the carrier to leave your goods unattended:
- Delivery will be considered complete once the goods are left at the nominated location.
- Renovation Online and the freight carrier accept no responsibility for theft, weather damage or loss after delivery.
8. Building Site Deliveries
Delivery to construction sites is available; however:
- Someone must be present to receive the goods.
- A safe unloading area must be provided.
- Renovation Online is not responsible for products left unattended on-site.
Risk transfers to the customer once delivery has been completed.
9. Inspection on Delivery
Customers must inspect all goods immediately upon delivery.
Before signing for delivery, please check for:
- Visible damage
- Missing cartons
- Incorrect products
- Damaged packaging
If damage is visible:
- Note the damage on the delivery receipt before signing.
- Take photographs of the goods and packaging.
- Notify Renovation Online within 24 hours of delivery.
Do not install damaged products.
Failure to report visible transit damage within this timeframe may affect our ability to process a freight claim.
Nothing in this policy limits your rights under the Australian Consumer Law.
10. Delayed Deliveries
While we work closely with our suppliers and freight partners, delays may occur due to circumstances beyond our reasonable control.
These may include:
- Extreme weather
- Floods
- Bushfires
- Industrial action
- Supplier shortages
- Customs delays
- Transport disruptions
- Public holidays
Renovation Online is not liable for delays caused by these events.
11. Incorrect Delivery Details
Customers are responsible for ensuring all delivery information is accurate before completing their purchase.
Additional charges may apply where:
- An incorrect address is supplied.
- Delivery cannot be completed.
- Goods must be redirected.
- Storage charges are incurred.
- Goods are returned to the sender.
12. Failed Deliveries
If delivery cannot be completed due to customer circumstances, including:
- No one available to receive the goods (where required)
- Restricted site access
- Incorrect address
- Refusal to accept delivery
the customer may be responsible for:
- Redelivery charges
- Return freight
- Storage fees
- Additional handling charges
13. Order Tracking
Where available, tracking information will be provided once your order has been dispatched.
Some suppliers and specialist freight carriers may not provide live tracking updates.
14. Click & Collect
Where Click & Collect is available:
- Customers will be notified when their order is ready for collection.
- Valid photo identification may be required.
- Goods should be inspected before leaving the collection location.
15. Ownership and Risk
Ownership of goods remains with Renovation Online until payment has been received in full.
Risk in the goods passes to the customer once delivery has been completed to the nominated delivery address or collection point.
16. Remote and Regional Deliveries
Additional freight charges and longer delivery times may apply to regional and remote locations.
Where additional freight charges apply, customers will be contacted before dispatch for approval.
17. Delivery Access
It is the customer's responsibility to ensure delivery vehicles have safe and reasonable access.
Additional charges may apply where:
- Stairs are involved.
- Lift access is unavailable.
- Difficult access prevents standard delivery.
- Delivery requires additional personnel or equipment.
Standard freight pricing does not include installation, unpacking, rubbish removal or carrying goods inside the property unless specifically agreed in writing.
18. Lost or Missing Deliveries
If your order has not arrived within the estimated timeframe, please contact our Customer Support team.
We will work with the freight carrier to investigate the shipment.
Claims for lost deliveries should be reported as soon as possible after the expected delivery date.
19. Contact Us
If you have any questions regarding shipping or delivery, please contact us.
Renovation Online
Email: Deliveries@renovationsonline.com.au
Website: www.renovationsonline.com.au
Business Hours:
Monday – Friday
8:00am – 5:00pm (AEST)